Privacy Policy

Effective Date: 05/16/2025
Business Name: Handy Charlotte, LLC
Service Area: Charlotte, Ballantyne, Pineville, Fort Mill, Uptown & Surrounding Areas
1. Introduction
At Handy Charlotte, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, services, or staff.
2. Information We Collect
We may collect the following types of information:

• Contact Information: Name, phone number, email address, and physical address

• Service Information: Details about the handyman services you request

• Payment Information: Billing address and payment method (we do not store credit card data)

• Technical Data: IP address, browser type, and website usage (if using cookies or analytics)

3. How We Use Your Information
We use the information we collect to:

• Schedule and deliver handyman services

• Send appointment confirmations and updates

• Provide estimates and invoices

• Respond to inquiries and customer service requests

• Improve our website, services, and marketing

4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only when necessary to:

• Process payments (e.g., Square, Stripe, QuickBooks)

• Communicate via email or SMS (e.g., Mailchimp, Google, or texting services)

• Comply with legal obligations or protect our legal rights

All vendors we work with are required to maintain the confidentiality and security of your data.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and access controls.
6. Your Rights
You have the right to:

• Access, correct, or delete your personal information

• Opt out of marketing communications at any time

• Request that we stop using your information for non-essential purposes

To exercise your rights, contact us at:
📧 info@handycharlotte.com
📞 (704) 312-5489